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Alexis C.
November 20, 2021, 7:39 pm
For the most part the faculty and staff are amazing towork with but Juliet the receptionist seems toalways have anegative attitude. I’ve encountered her while calling, and while checking inmy son ormyself for appointments. She’s always had anegative demeanor making mefeel dumb for not knowing who tocall orwhat todo.
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Company's official reply
November 22, 2021, 8:02 pm
Alexis, we're sorry tosee you had anegative experience with GRH Women's & Children's Clinic. Wetake all patient feedback seriously and are interested inspeaking with you about your experience. Our Patient Experience Team can bereached at541-963-1818. Welook forward tohearing fromyou!
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Julie F.
June 19, 2021, 3:06 am
Dr. Eve Koltuv, her nurses (Catherine) and the receptionists (Emma and others) atthe clinic have been incredibly supportive inhelping usdeal with significant challenges with myadolescent's needs and innavigating uncommonly challenging circ*mstances due toCovid travel necessities. Ican't offer enough praise and appreciation for their kindness and competence. They truly gothe extra mile.
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Company's official reply
June 28, 2021, 7:29 pm
Dear Julie, Thank you for leaving ussuch kind words. Weare thrilled that you are happy with your experience and will besure toshare with the staff asappropriate.
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Brita S.
June 8, 2021, 4:40 pm
From the minute you walk inthe door, the staff are efficient, personable, and take the time tohelp you with all your questions orconcerns.Dr. Whitaker and her team were excellent! One ofthe best experiences Ihave had with amedical provider. Thank you for taking care ofyour patients with kindness and respect!
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Company's official reply
June 2, 2021, 7:56 pm
Brita, Thank you for sharing this lovely feedback. Wewill besure topass itforward toDr. Whitaker and the clinic staff!
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Kati T.
June 4, 2021, 8:29 am
We are truly thankful for the wonderful team atthe Children's Clinic. It's asafe place for our family, all our concerns and questions are answered with compassion. I'm not sure ifit's agood thing that they know usall byname but weare sograteful for their kindness and love! Weare sograteful for Monica Hill,Dr.Zak, andDr. Grayson. All though, all ofthem provide somuch love when weare seen! weare grateful for the wonderful nurses and even the front receptionists! Weare soblessedto have them inour community! Weare just sothankful for them going above and beyond ina time ofuncertainty and unknowns!… – show
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Lucy T.
February 12, 2021, 1:27 am
Every time Icome into the clinic Ifeel welcomed and caredfor. The front desk people are very friendly and truly want toassist you inyour healthcare needs. Monica Hill isthe best children’s practitioner Ihave seen!
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Company's official reply
February 12, 2021, 1:54 am
Thanks for your positive feedback, Lucy!
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Kaci L.
March 17, 2020, 5:32 pm
The front desk isalways super helpful and understanding when itcomes tomaking appointments. Along with the medical stuff. Sogreat full for this clinic.
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Company's official reply
March 17, 2020, 7:40 pm
Thankyou, Kaci!
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Teresa S.
March 4, 2020, 8:11 am
I have always had agreat experience inthe women’s clinic. The front desk, nurses and the providers are genuine and caring.
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Company's official reply
March 4, 2020, 8:30 pm
Teresa, thanks for your positive feedback!
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Dawn B.
February 28, 2020, 7:41 am
I always feel that when Igo here, everyone isso kind and caring. EmmaD. and Teresa who work out front were sohelpful, friendly and very professional! EmmaD. isvery caring and considerate ofthose aroundher. She was very descrete. While Iwas waiting for ablood draw, Teresa & Emma were sokind tocheck inon meand another paitent waiting and keeping usinformed ofthe wait. All ofthe ladies working out front are friendly, caring and professional! Thank you for caring and having afriendly smile!
Once Iwas back, Ashten was awesome. Itis not always easy tofind the right vein and Ashten got itthe first time! & itdidn't hurt! She was amazing!… – show00
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Company's official reply
February 28, 2020, 10:59 pm
Thankyou, Dawn. Weappreciate you sharing this wonderful feedback! We'll besure tolet Emma, Teresa, and Ashten know.
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Shar L.
January 30, 2020, 2:50 am
Everyone atthe clinic today was sonice and accomodating..They made mefeel comfortable and atease..Very very nice staff…
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Company's official reply
January 30, 2020, 4:00 am
Thank you for your positive feedback, Shar!
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Diana B.
January 15, 2020, 9:49 am
Dr. Romer inthe womens clinic isan amazing caringdr. She read mychart and took the best care ofme. Had issues inthe past with adr here being one track minded and making mefeel like trash but drromer made avery big positive impact onme. Ihighly recommend her for your female health
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Company's official reply
January 15, 2020, 7:33 pm
Thankyou, Diana!
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Holly M.
January 8, 2020, 1:04 am
I love the medical staff atthe Children’s Clinic! Mydaughter has had tohave acouple oflab draws and the phlebotomists have been awesome and make the lab draws asquick and painless aspossible! Macey Clark isour pediatrician and weloveher! She’s always thorough and engaged and has been amazing with referring our kids tothe appropriate specialist and staying inthe loop about the care they’ve received. Welove her nurse, Kayla,too! Mydaughter isalways excited toseeher! We’ve had amazing experiences with the other nurses aswell. They’ve been sohelpful with assisting with blood draws and shots. Daphne isanother nurse atthe clinic who has consistently made our visits great. She isso engaged with the kids. Mydaughter loves her and recognizes her every time weare the clinic (she’stwo, soI think that says alot).
Secondly, myexperiences with the Women’s Clinic were great! Iwas treated byDr. Whitaker during mypregnancy and she isamazing! She always answered all myquestions and always communicated what toexpect next. HerMA, Tanya, isso kind and helpful. Whenever Iwould call the clinic with aquestion she was soprompt inreturning mycalls and made sure tohave athorough answer! They are amazing!
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Company's official reply
January 8, 2020, 2:49 am
Thanks for your positive feedback, Holly!
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Stephanie R.
December 26, 2019, 9:59 pm
I amso thankful forDr. Grayson and nurse Kim atthe GRH Children’s Clinic. They are efficient, take their time tocomfort mychildren, and always make sure all ofmy questions are answered before Ileave! Our most recent visit began with welcoming faces atthe front desk, avery short wait time, excellent patient care for mychildren, and Ileft with everything Ineeded for after visit care.
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Company's official reply
December 27, 2019, 3:35 am
Thanks for your positive feedback, Stephanie!
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whenwhen j.
December 20, 2019, 8:15 pm
Women and children's clinic use tobe sonice and welcoming but sadly now the front desk staff are sorude and disrespectful. They will make you feel like you are bothering them and asking stupid questions. Iwas hoping with the new CEO coming inthat things would change for the better but itseems tohave gotten worse. Wedecided itwas best totake our child elsewhere. Iwish GRH would train their staff better about patient care. Makes mewonder ifthats why children's clinic can't keep any good doctors around.… – show
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Company's official reply
December 20, 2019, 9:32 pm
Hi, whenwhen. We're very interested ingetting some additional feedback fromyou. Our Patient Experience Team can bereached at541-963-1818. Hope tohear from you soon.
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Britany K.
December 18, 2019, 3:11 am
dr. Knight has made mythird pregnancy anightmare. Ido not recommend this clinic the front desk staff isrude and it’s been the worst customer service I’ve ever experience. Relocating!!!
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Company's official reply
December 18, 2019, 8:12 pm
Britany, thanks for bringing this toour attention. We'd like tospeak with you further regarding this statement and have passed this information toour Patient Experience Team. Ifyou would, please give them acall atyour convenience at541-963-1818. Thankyou!
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Jamie S.
May 20, 2019, 8:55 pm
I gotta give five stars toDr Hill and her nurse Laura they are soaccepting and helpful when itcomes toall 3of mychildren it's wonderful knowing ifI have any questions orconcerns they are ontop ofthings forus. When itcomes tomedical plan for our kids weare given choices and have asay. It's nice tobe onthe same page with mykid's doctor. Thankyou!!
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Company's official reply
August 15, 2020, 12:03 am
Thanks for your positive feedback, Jamie!
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Eve L.
October 26, 2018, 3:28 am
I cannot comment onhow myvisit went because Ihave been unable tobe seen atthis point. MyinitialO.B. appointment withDr. Robinson got canceled the day ofmy appointment because the doctor had to“leave early for the day” for some reason. While Iwas still onthe phone with the receptionist, Irescheduled but was unable tobe seen for another two weeks. Sotwo weeks pass, and Icall the day before toconfirm that everything was still onand was told that there was norecord ofmy appointment. Iwas told Icould reschedule, but itwould beawhile becauseDr. Robinson was out unexpectedly for the next month. Iwill befinding anotherO.B. because this isthe most unprofessional facility Ihave ever experienced.… – show
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Christy e.
July 27, 2018, 8:45 pm
My son has been inand out ofthis place since hewas born and had problems with hos ears. Heis 10months old and his ears still haven't gotten fixed. MuBaby isin somuch paim because ofit and now ihave totake him toWalla Walla for care. The place isa joke
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Company's official reply
July 28, 2018, 3:20 am
Christy, thank you for sharing your experience. We're sosorry tosee this. Ifyou haven't already, Iencourage you tocall our Patient Experience Coordinator at541-963-1818toaddress the situation. Thankyou!
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Melissa H.
March 20, 2018, 5:43 pm
Our Doctor isamazning.. Wefound the best Doctor ever. She noticed something wrong with myson aswe sat and talked. She called herself not anurse and told usour results. Answered everything and sent usto the best specialist… Very grateful for this Doctor…
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Company's official reply
March 20, 2018, 9:58 pm
So happy tosee this, Melissa— we're glad your experience with your doctor has been apositiveone. Thanks for sharing!
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